About Us
Partner with our affordable cleaning company here in Boise, ID
Mata Clean is your go-to resource for residential and commercial cleaning services right here in the Treasure Valley. If you're looking to tidy up your home before the holidays or want to go run errands but have a house that needs a good cleaning, we're just the cleaning company to call. We offer one-time and routine cleaning services, as well as special services that are needing to be done around the house.
MATA CLEANING IS A FAMILY BUSINESS FOR US
From our family to yours, we hope that our cleaning services provides you with the comfort you need to relax at the end of each day. Our mission is to make our clients' lives easier through exceptional service, friendly customer care and affordable pricing. We also value building long-lasting relationships with all of our clients. We hope you look forward to becoming part of our growing cleaning family.
Our Service Policies
Mata Clean reserves the right to modify, update, or change these terms and conditions at any time without prior notice. It is your responsibility to review the terms periodically for any updates or changes. Your continued use of our website or services after any modifications or changes constitutes your acceptance of the revised terms.
Cancellation and Rescheduling Policy:
Here at Mata Clean we take our scheduling and cancellation policy very seriously. We understand that sometimes you might need to cancel, reschedule, or skip your cleaning service. If a cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning’s cost will be charged. You can make changes by either calling us or sending us a text message and we will do our best to accommodate your request. If we are busy or unable to answer your call, please leave us a message and we will get back to you before the end of the business day.
ACCESS POLICY:
The most preferred and convenient methods for granting access to your residence are to leave a key under the door mat or provide us with a garage code. If you have an alarm system and are not at the residence, please provide access details or diary remotely. If it is not possible to leave a key or have remote access, you may meet the service provider at your residence. If you are not able to meet the cleaner at your residence or have someone available to let the cleaner in, you will be charged a lockout fee.
Access to the home should include proper access heating, cooling and ventilation, working utilities and running water.
Vacations and Holidays:
Mata Clean is closed on New Years day, Presidents day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas day. If your regular cleaning lands on one of these days we will reschedule you to another day. Weekly clients will have first choice of rescheduled dates, then bi-wkly, then monthly. If you will be out of town or on vacation during a holiday week please let us know as soon as possible to avoid a lock out fee.
TIPPING POLICY:
Tipping is optional and not required. It is solely at the discretion of the customer to provide a tip to our cleaning staff as a gesture of appreciation for their hard work and excellent service. You may add gratuity to the charged card or give it directly to your cleaner. Any direct payments to the cleaner will be assumed as gratuity and not as payment for the original service.
CLIENT CONDUCT:
We expect all clients to treat our staff with respect and professionalism. Harassment, discrimination, or any form of abusive behavior towards our agents, employees, contractors, or subcontractors will not be tolerated. It is the responsibility of clients to provide a safe and appropriate working environment during service visits. If you have pets and they are not people friendly, we ask that you please either leave them in their kennels in a room that you wish us to not clean with the door shut, or left outside for everyone’s safety. You may allow them back into the home after the cleaner has left the premises.
REFUSAL OF SERVICE:
Mata Clean reserves the right to refuse, reschedule, alter, cancel, and/or terminate service if a client engages in conduct that violates our policies, is unlawful, or poses a risk to our staff or their well-being. This includes failure to comply with payment obligations, mistreatment of our staff, misrepresentation of services, or creating an unsafe environment. We strive to provide a respectful and inclusive service experience, and any behavior contrary to these principles may result in the refusal of service.
PAYMENT METHOD:
Mata Clean accepts payments for services rendered by Cash, Check, or Square electronic means only. We do not accept payments for services through Cash app or Venmo. Customers can make payments using credit cards, debit cards, or other forms of electronic payment methods, by our invoicing or billing processes.
Returned Check Fee: Returned checks are subject to a $25.00 processing fee, and may incur late payment fees if the issue is not immediately remedied.
Health matters:
We ask that you notify Mata Clean by 6:30 am if you or anyone in your family is sick or has a contagious illness so that we can take precautions or choose to re-schedule your job. We will also never send one of our team members into your home if we know that they are ill. Please note that due to health reasons we do not clean up after pets, or clean known or unknown rodent feces.
24 HOUR HAPPINESS GUARANTEE:
Cleaning services are personal and human performed. We realize that areas maybe missed or occasionally an area may not be cleaned to your satisfaction. While we are unable to offer a refund, Mata Clean will happily re-clean any area that you are not satisfied with that was included in your original order. Let us know of issues or concerns within 24 hours of your cleaning and we will do our best to make it right. We cannot guarantee mold removal or pet hair or allow any extra cleaning needs added during time of re-cleaning scheduled service.
REFUNDS:
While we are unable to offer a refund, Mata Clean will happily re-clean any area that you are not satisfied with that was a part of your original order. If a re-clean is not possible or unable to be completed in 7 business days of original clean, Mata Clean will offer complimentary service credit for up to 2 hours. Please reach out to Mata Clean detailing any issues or concerns within 24 hours of your cleaning and we will do our best to make it right. We cannot guarantee mold removal, pet hair, or allow any extras being added during time of the re-cleaning scheduled service. If we do not receive notice of a problem within 24 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you, nor will the re-clean be compensated for your inconvenience.
OTHER CLEANING POLICIES:
Employee safety:
Our cleaners are the heart of our business and their safety is extremely important to us. The areas to be cleaned must be accessible without excess clutter or hazardous conditions. Indoor temperatures must also be appropriate for us to work safely. For this reason, be aware that in warm weather, our technicians may set the air conditioning down to 77 degrees Fahrenheit while working in your home; they will reset it to your preferred setting before they leave.
No unfair solicitation of employees:
At Mata Clean, we are proud of our wonderful employees and we put a lot of time, money, and effort into recruiting, hiring, and training only the best people.
Please do not solicit our employees for side jobs or direct hire outside of this contract. Not only does this place our employee in an awkward situation, it is unfair to our small business. If you attempt to solicit an employee for private hire without Mata Clean’s consent all future services will be immediately terminated.
Services We Do Not Offer. We specialize in cleaning your home effectively and efficiently and we offer a wide array of cleaning services to suit many different needs. However, there are some services we do not offer.
*Laundry or laundry folding
*Shopping or errands outside the home.
*Cleaning inside of china cabinets, stocked cabinets, stocked closets, or drawers.
*Washing exterior windows or washing any interior windows that cannot easily be reached with a two-step ladder.
*Organizing items or picking up clutter, which is defined as five or more items in any given area, such as books, dishes, boxes, mail, papers, clothes, or trash that is not in a trash receptacle.
*Cleaning anything more than six feet above the ground. Due to insurance restrictions, our cleaning technicians may not use any ladder higher than a two-step ladder. Ceiling fans will be cleaned with a duster or brush if the cleaner can reach the blades by using a two-step ladder.
*Heavy lifting. Due to insurance restrictions, any person who is working for Mata Clean may not lift anything weighing more than 25 pounds.
*Cleaning in areas that are difficult or unsafe to access.
*Cleaning of bodily fluids, mold, toys, pet waste, or other bio-hazards except for an ordinary level of bathroom cleaning.
*Cleaning heavily soiled areas or areas of disrepair, including rooms or homes with extreme dirt build-up, mold, mildew, peeling paint, or other unsafe conditions. If your home is in this condition, we can refer you to another company that can provide appropriate services.
*Cleaning extremely cluttered rooms or homes. Our cleaners must be able to move freely and safely through your home with their tools and supplies. If your home is extremely cluttered, we can refer you to another company that can provide appropriate services.
*Cleaning excessive hard water or mineral stains or buildup. If you have areas of your home that have hard water or mineral buildup beyond what we can clean with standard cleaning supplies and tools, we can refer you to another company that can provide appropriate services.
*Any cleaning that would require cleaning supplies or tools beyond what Mata Clean supplies.
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